Your Privacy Matters

Privacy Policy

Effective Date: July 8, 2026

Tile Rescue™ ("Tile Rescue," "we," "our," or "us") is owned and operated by Red Devil, Inc. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.tilerescue1.com (the "Website"), purchase products, submit inquiries, create an account, or otherwise interact with our services.

By using this Website, you acknowledge that you have read and understand this Privacy Policy.

We collect personal information that you voluntarily provide when interacting with our Website, including when you:

• Purchase products
• Create an online account
• Submit a contact request
• Request customer support
• Communicate with us regarding an order

Depending on your interaction with the Website, we may collect:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Payment information (processed securely through GoDaddy Payments)
• Order history
• Customer service communications
• Account login credentials (if you create an account)

We also automatically collect certain technical information necessary to operate and secure our Website, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Date and time of visits
• Referring website information

This information helps us maintain the security, performance, and functionality of the Website.

Our Website uses cookies and similar technologies to provide essential website functionality and improve your browsing experience.

When you visit our Website, you may be presented with a cookie banner that allows you to review available cookie preferences where applicable.

Essential cookies are necessary for the operation of the Website and cannot be disabled through our systems. You may also manage cookies through your browser settings; however, disabling certain cookies may affect Website functionality.

At this time, we do not knowingly use third-party advertising pixels or behavioral advertising technologies.

We use your personal information to:

• Process and fulfill orders
• Process payments through GoDaddy Payments
• Provide customer support
• Communicate regarding orders and shipping
• Respond to inquiries submitted through our contact form
• Protect our Website and contact forms from spam, abuse, fraudulent activity, and unauthorized access through automated security and spam-prevention technologies provided by our website platform.
• Create and maintain customer accounts
• Improve Website functionality
• Detect fraud or unauthorized activity
• Comply with legal obligations
• Enforce our Terms of Use and other agreements

We do not send marketing newsletters or promotional emails unless you specifically request such communications in the future.

We do not sell or share personal information for cross-context behavioral advertising.

We may disclose personal information only as necessary to:

• Process payments
• Fulfill and ship orders
• Provide Website hosting and technical services
• Maintain customer accounts
• Comply with legal obligations
• Respond to lawful requests from government authorities
• Protect the rights, property, or safety of Red Devil, Inc., our customers, or others

Our service providers are contractually obligated to use personal information only for the services they provide on our behalf.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Although we employ commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

We also utilize security features provided by our website platform to help detect and prevent automated submissions, spam, and other malicious activity through our online forms.

We retain personal information only as long as reasonably necessary to:

• Fulfill customer orders
• Provide customer support
• Maintain customer accounts
• Comply with tax, accounting, and legal requirements
• Resolve disputes
• Enforce our agreements

When personal information is no longer required, it is securely deleted or anonymized in accordance with our record retention practices.

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), subject to certain legal exceptions.

You may request to:

• Know the categories of personal information we collect.
• Know the specific pieces of personal information we maintain about you.
• Know the sources from which personal information is collected.
• Know the purposes for collecting and using your information.
• Know the categories of third parties with whom information is disclosed.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Obtain a portable copy of your personal information where applicable.
• Designate an authorized agent to submit requests on your behalf.
• Be free from discrimination for exercising your privacy rights.

Because we do not sell or share personal information for cross-context behavioral advertising, we do not offer a "Do Not Sell or Share My Personal Information" link.

During the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers (such as name, address, email address, telephone number)
• Customer records information
• Commercial information (purchase history and transaction records)
• Internet or network activity
• Customer service communications

We collect this information directly from you and automatically through your interaction with the Website.

We may disclose personal information to:

• Payment processors
• Shipping and fulfillment providers
• Website hosting providers
• Customer service providers
• Government authorities when required by law

We do not sell personal information.

You may submit a privacy request by:

Email: cs@reddevil.com

or

Through the contact form available on www.tilerescue1.com.

To protect your privacy, we may verify your identity before fulfilling your request. Authorized agents may submit requests on your behalf with appropriate documentation.

Our Website is not directed toward children under 13 years of age, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will promptly delete such information.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those websites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements.

When changes are made, we will revise the Effective Date shown at the top of this page. Continued use of the Website after changes become effective constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Red Devil, Inc.

4175 Webb Street

Pryor, OK 74361

United States

Email: cs@reddevil.com

Website: www.tilerescue1.com